Privacy Policy

Last updated: 10 March 2026

Welcome to Haya Diamonds, owned and operated by Veza Creation Private Limited ("Haya Diamonds", "we", "us", or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect We collect information to provide a smooth, secure, and personalized shopping experience:

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Personal Information: Name, billing/shipping address, email address, phone number, and payment details when you register an account or place an order.

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Automated Information: Your IP address, browser type, device details, and browsing behavior on our website.

2. How We Use Your Information We use your data strictly to improve your experience and fulfill our services:

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To process, verify, and deliver your orders via our trusted logistics partners (e.g., Sequel Logistics)

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To provide order updates, tracking information, and customer support.

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To comply with legal and regulatory obligat

3. Marketing & WhatsApp Communication By registering on our website or placing an order, you provide explicit consent to receive transactional and promotional communications from Haya Diamonds. We may contact you via Email, SMS, and WhatsApp to share order updates, exclusive offers, and new collection launches. You may opt out of promotional messages at any time by clicking "unsubscribe" or contacting our support team.

4. Cookies and Third-Party Tracking Haya Diamonds uses cookies, Google Analytics, and Meta (Facebook) Pixel to understand how users interact with our website and to serve relevant advertisements. These tools track your browsing behavior across devices to help us optimize our advertising campaigns and provide you with personalized recommendations. By continuing to use our website, you consent to the use of these tracking technologies.

5. Sharing Information with Third Parties We do not sell or rent your personal information. We only share necessary data with trusted third-party service providers (such as payment gateways and courier partners like Sequel Logistics) to successfully fulfill your order.

6. Data Security We implement industry-standard encryption and security protocols to protect
your personal and financial data. However, no internet transmission is entirely secure, and you share information at your own risk.

7. Grievance Officer In accordance with the Information Technology Act, 2000, if you have any
discrepancies or grievances regarding the processing of your personal data, you may contact our Grievance Officer:

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Designation: Customer Support Manager

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Email: info@hayadiamonds.com

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Address: Veza Creation Private Limited, 15/ 214 A 215, VM Tower, Ongallur, Pattambi, Palakkad, Kerala, 679313